1. What information and deposit is required to rent from Rogers Rent-All?
2. When do I have to return my rental?
3. Do you offer any special rates over the weekend?
4. Can I return rented items when Rogers Rent-All is closed?
5. Can I reserve an item for a specific date?
6. Do you provide a delivery service?
7. Loading, unloading and transporting tips.
8. What happens if something is broken, damaged or missing?
9. I have some projects around the house and yard that I want to do but don't know how to operate the tools needed. Do you offer training?
10. I really like this piece of equipment. Can I buy it while I have it rented?
11. Does the equipment have to be returned clean?

Payment is required before renting. We accept cash, Visa, Mastercard and Debit. The amount of the deposit required varies, please call for details. Charge accounts are available for companies. We will also require an Alberta driver's licence for identification. If you do not have an Alberta driver's licence some alternate identification may be acceptable (please call for details), however a higher deposit may be required.

We offer 4 hour (not available on all items), daily, weekly and 4 week rental rates.
A "4 hour" rental covers any 4 hour period during our business hours or a rental picked up in the last 2 hours of the day and returned when we open the following day.
A "1 day" rental is based on any 24 hour period. When you pick up an item at 2:30 p.m. it is due back @ 2:30 p.m. the next day.
A "1 week" rental is based on 7 consecutive days and can save you $ because you only pay for the first days of the week. The last days of the week are free. Check individual items regarding when the weekly rate applies.
A "4 week rental" is based on any 28 consecutive day period. Similar to the weekly rates you will find that part way through the month you will have reached this rate but still have free days to keep the equipment.

Rogers offers a weekend special as follows…

Pick up your rental Friday evening ( in the last 2 hours of the business day) and return by Monday 9 a.m…. that is keep it for 2 ½ days, but pay for only 1 ½ days.

Pick up your rental Saturday morning and return by Monday 9 a.m….costs only 1 ½ days instead of 2 days.

Pick up your rental on Saturday after 2:00 p.m. and return by Monday 9 a.m….use it for 1 ½ days, but pay for only 1 day.

We do not have facilities to drop off equipment after hours. Anything left on our premises after hours is at the customer's risk.

Yes, we will hold an item for you. Most items can be reserved over the phone with just your name, phone number and the pick up time required. Larger items (e.g. bobcats) may require a deposit paid to confirm the reservation.

Delivery and pick up is available. We deliver throughout Calgary and the surrounding area. If you can't return an item when finished it may be cheaper for you to pay for pick up rather than continuing to pay rental charges. Please call for pricing. Delivery is curb to curb and does not include installation, set up or knock down.

We have a loading dock and ramps to help load your order. Loading ramps are also available for rent to use at your job site. Please consider the size and type of equipment you are renting and bring a suitable vehicle to transport the equipment. You are responsible for the safe transportation of equipment, so remember to bring load straps or we have rope for sale. We will not load equipment if there is a risk of an accident. Gas equipment and propane bottles cannot be transported laying down.

The rental charge is payment for use of the equipment and normal wear and tear. Breakage, damage or loss of equipment would be charged extra. However, we do offer an optional "damage waiver" which covers the first $500 of accidental damage. The cost of this waiver is based on 6% of the rental charge. This waiver does not include theft or loss of equipment. Check your own insurance coverage (especially on expensive equipment) concerning loss, theft or damages above the waiver coverage. Please ask for further details.

You would be surprised at how easy it is to use most of the equipment we rent. We can explain, demonstrate or provide an instruction sheet on most of the equipment we rent. Having said that, keep in mind that some equipment requires physical exertion and strength to properly and safely operate. Also keep in mind that it helps if you have had some exposure to tools and equipment and therefore are confident in learning how to operate something new. The internet is also a good source of "how to" information.

Yes, we are always rotating our rental fleet, selling and replacing with new stock. Most items are available for purchase. The purchase price is based on the age and condition of the equipment, as well as consideration of the rental charge paid.

We do service and clean the equipment after each rental, but there will be a cleaning charge for items returned unusually dirty. The rule we use is that the equipment should look about the same coming back as when sent out. Dirt on equipment isn't a problem, but paint and concrete left on items are a different matter. Cleaning on the job, while still fresh, will make the job easier and save you money.

For any other questions you might have please CONTACT US, we will be happy to answer them for you.